Joburg Advocacy Group (JAG): YOUR CHANCE TO GET YOUR BILLING PROBLEMS SORTED

Thursday, 10 August 2017

YOUR CHANCE TO GET YOUR BILLING PROBLEMS SORTED

 

Billing difficulties continue to dog the residents of Johannesburg as the new administration grapples with the legacy of chaos left by the previous administration.The new Mayor, Herman Mashaba, has personally stepped in and committed to getting the billing system back on track as soon as possible.

One of the remedies the city is offering affected residents is a series of open days; events at which they can meet with city officials face-to-face in an attempt to address unresolved billing issues once and for all.

One of these will take place this Saturday, 12 August, at Mark's Park in Emmarentia. The MMC for Finance, Rabelani Degana, will personally be on-site with his team to assist frustrated residents. Similar open days will be held in all regions of the city over the next few months. Further information is available in this report on TimesLIVE.

2 comments:

Anonymous said...

Resolve once and for all? Rubbish! Met with officials at Marks Park. They confirmed Im due a refund. Undertook to reverse all and email me corrected statement by end of monday. Still nothing.

LC said...

So sorry to hear you're still struggling with your billing issue. The new administration really has a huge job on its hands to try and get years of maladministration sorted. We've worked on the billing crisis for years and not even the then-Public Protector, Thuli Madonsela, was prepared to publish a report on what was going on.

Did you receive a reference number and/or follow-up contact at Mark's Park? If so, try to follow up either with the individual in question or with Joburg Connect on 011 375 5555. We'd also suggest that you forward all relevant information to your ward councillor and ask him/her to intervene on your behalf. We're doing whatever we can to follow up on unresolved issues with the relevant departments.

Good luck! Let us know if you manage to get this issue resolved.

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