Joburg Advocacy Group (JAG): 2015

Monday, 20 July 2015

RESIDENT ALERT: JOBURG BILLING


Please be advised that we have had a number of complaints about grossly inflated municipal bills for the June 2015 billing cycle (i.e. bills dated the beginning of July).

We recommend that all residents check their latest municipal bills carefully and, should they be incorrect, that they log a complaint with the City of Joburg as soon as possible.

In order to do this, dial Joburg Connect on 011 375 5555 or 0860 JOBURG. Insist on an 0800 reference number when logging your complaint and, if it is not resolved within a week, follow up regularly until it is.

If the call centre agent advises you that the complaint has been resolved, ask for a revised bill to be sent to you by e-mail.