Joburg Advocacy Group (JAG): WELCOME

Thursday, 24 May 2018


The Joburg Advocacy Group (JAG) aims to empower residents in the City of Johannesburg to take action on their own behalf in matters relating to local government or service delivery, either as individuals or through residents' associations and/or civil society groups. Please note that, as a small, voluntary group, we are unable to assist with individual complaints or queries. Contact your ward councillor should you need assistance with service delivery matters. Should the city's list of ward councillors be unavailable, you can search for your councillor's contact details on the IEC's web site.

Should you need to log or follow up on a municipal query, complaint or dispute, please refer to the 'Log a Complaint' section in the sidebar for further information. 

The contact information for consumer, government and oversight agencies that may be able to help with various issues facing residents can also be found in the sidebar.

If you would like to know more about simple ways in which to become involved in working for change in the City of Joburg, there is further information in this post.

Information leaflets, submissions and other documentation produced by JAG can be accessed in the JAG Document Archive.   

All posts on this site dealing with the billing crisis are tagged 'Municipal Billing Crisis Campaign', and can be accessed from the 'Labels' section in the sidebar. 

1. Remember that the City of Joburg cannot discontinue any of your services if you have an unresolved billing complaint, query or dispute. A court order restraining it from doing so was issued on 11 December 2011. 

2. We regret to advise that the Public Protector has never released the 'comprehensive report' on the Joburg billing crisis that she personally undertook to supply to JAG four years ago (and then only after repeated requests for intervention over a period of two years prior to that). All follow-up e-mails addressed to her have been ignored. Every time we attempt to follow up on this or ask a consumer journalist to do so, the PP issues a media statement to the effect that the report will be released soon. As at the date of writing, the report has not been released and residents continue to experience on-going problems with municipal billing. 

Please see the post entitled 'New Mayor Takes Action on Billing Crisis' below. 


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LC said...

Dear friends,

Apologies for the delay in responding to your positive and encouraging comments, but we've been having some trouble with seeing and responding to comments here on the JAG blog.

Unfortunately, the group is no longer active as we couldn't sustain is as a self-funded and voluntary organization. We do, however, hope that the material on the blog and the links to further information in the sidebar will continue to be of help to the residents of Joburg - and perhaps also to people living in other municipalities.

Council Solutions said...

Thank you for all your great work! We will make reference to all your work. For all long outstanding or problem municipal issues, or 0789412241

LC said...

Thanks for your positive feedback and for your contact details - we'll add them to the sidebar for easy reference.

Council Solutions said...

Thank you very much, we all appreciate.... Goodluck with your all your future work!

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LC said...

Thanks all for your positive feedback. As we're a voluntary and self-funded group, we're only able to publish research and feedback on an occasional basis, but we hope the information on the site is of some help to Joburg's residents.

Anonymous said...

City charges for removed meter estimates and 3 months later charge not been reversed. Query is logged as solved . why cant people do a proper job

LC said...

If it's any consolation, you're not alone. This kind of thing has been happening ever since the failed Project Phakama billing system was introduced several years ago. We're deeply disappointed that the Public Protector has never released the report on the Joburg billing crisis that she personally promised JAG she would do. It means the city's residents will never know the real reasons behind problems like these. If you're unable to get your matter resolved, try to take up the matter with your ward councillor.

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LC said...

Thanks so much for your positive feedback. Glad we could be of help!

Anonymous said...

Please help. City has previously cut my power. Billing is a shambes. I paid. While this matter is in court to recover the money, I'm sent another notice of termination. This is in breach of a Court Order cited on your web page. Do I have the Mayor arrested in contempt of Court?

LC said...

So sorry to hear you're experiencing on-going problems with your municipal billing. As things stand, there are apparently around 15,000 unresolved billing queries and, while the new administration is working hard to get these resolved, it's a large and complicated legacy from the previous administration.

What we'd suggest is that you immediately log a new complaint with Joburg Connect (011 375 5555) and get a new 0800 reference number. This will ensure that your complaint is active within the system. Then we'd suggest that you contact your ward councilor and ask him/her to intervene in order to try and get the issue resolved. Please refer to the sidebar for a link to a list of ward councilors for the City of Joburg.

It's probably also advisable to log a complaint with the Consumer Commission, although we wouldn't suggest that you old your breath for any action on that front!

Finally, e-mail a *brief* description of your complaint and the new reference number to Anna Cox at The Star's Metrowatch section ( and ask her to intervene on your behalf. You can also contact Schindler's Attorneys (, which has a lot of experience in this area. There will, however, be a charge for their services.

We trust this information is of some help. Wishing you a speedy resolution to your problem!

LC said...

P.S. If this matter is already in court for mediation, you should also speak to the lawyer handling your case.

Anonymous said...

Refer the previous answer. My ward councillor just replies that I need to go to the offices to sort this out. He is just as useless as the rest of the municipality.

LC said...

So sorry to hear you're yet another resident experiencing problems with unresolved billing and/or service delivery issues. Taking up the matter at one of the service centres is, however, probably your best bet.

In theory, ward councillors are supposed to be our political representatives - and to be a point of liaison between the council and the residents in their wards - and not clearing houses for unresolved service delivery issues. The problem is that the Joburg Connect system has been so deeply flawed for so many years that turning to wards councilors is a work-around option we've had to recommend as an option to residents.

Suffice it to say, we have - on two separate occasions now - made the Mayor aware of the on-going problems with billing and service delivery, but there is still a backlog, especially when it comes to billing.

Try your local service centre - and don't leave until they resolve your issue. It's unfortunately the best option we can suggest at this stage...

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