JAG is receiving more and more calls and e-mails about the current billing crisis in the City of Johannesburg.
Consumers report being unable to resolve a range of problems, including huge "interim" bills for electricity, charges based on incorrect meter readings, inflated accounts for water and other services, missing payments, incorrectly-levied interest, threats of credit action, and having to sign acknowledgements of debt in order to obtain clearance certificates after the sale of a property.
All report being unable to resolve these problems through the usual official channels and, although this issue has received extensive coverage in the press, they remain without any effective means of dealing with it.
In order to assist residents in this situation, JAG has developed a comprehensive information leaflet, and we urge consumers to take direct action by logging complaints with all relevant authorities to ensure that they take immediate and effective action on this issue.